Store Policy

Customer Care

At Y Tŷ Gwyrdd we are committed to delivering excellent customer care and we are passionate about offer an inspiring, inclusive and welcoming space for the local community to come together to socialise, shop local, reduce environmental impact, increase well being, provide a venue for hosting fun community activities that promote reducing, reusing and recycling, and include arts & crafts.

All our customers have the right to be treated to the same level of service.  To that end the management and team at Y Tŷ Gwyrdd will not make assumptions about an individual's needs or abilities but instead will talk to them to ascertain their needs.  We will make every effort to supply help in an appropriate way and promote our

bi-lingual credentials.

We promise to deal with customers in a courteous, prompt and helpful manner.  We will always be open and honest with you, give you as much help as we can so that you can make informed choices especially about reducing environmental impact and of course we always act in accordance with the laws of England and Wales.

We will ensure that all our facilities are accessible for everyone.

We would like you to treat all our team fairly and with respect, give us feedback so that we can improve our products and services and if you are unhappy with with any product or service please talk to us and give us the chance to rectify the matter.

 Privacy & Safety

We are committed to protecting and respecting your privacy.

We will explain in detail why we collect personal information about our site visitors, how we use it, the conditions under which we may disclose it to others and how we keep it secure.  This policy may change from time to time so please check this page occasionally to ensure that you're happy with any changes.  The latest review date is June 2021.   By using this site, you're agreeing to be bound by this policy.

Wholesale Inquiries

We are always happy to talk to local and ethical suppliers who have quality produce or goods that align with our company values and would be of interest to our customers.

If you are have produce or goods that you think may be of interest and would like to work with us please get in touch.  We look forward to hearing from you.

Payment Methods

Bullet shape

Credit / Debit Cards